Refund & Cancellation Policy

APTOnline does not warranty services being offered on the APTOnline Platform by various Departments/Service providers. You understand that any issue or disputes regarding the warranty, guarantee, quality, and service will be addressed either by the respective Department/ service provider and you agree to handle such issues and disputes directly between you and the Department/ service provider. All the products are governed by the terms of warranties provided by the respective Department/ service provider.

  • The fees once paid will not be refunded for applications which are successfully submitted or for successful bill payment services.

  • The amount paid may be settled with the respective departments/service providers.

  • The loss on this account shall not be borne either by APTOnline or by the Banks / Payment Gateways.

  • However automatic refund will be made for transactions which are not successful.

  • Cancellation by APTOnline: There may be certain conditions where APTOnline is unable to fulfill the service and these may need to be cancelled. Some situations that may result in your service being cancelled include, non-availability of the service, inaccuracies or errors due to any major technical snag. APTOnline may also require additional verifications and may contact you if your service is cancelled. If your service is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account within

  • Cancellation by the customer: In case of requests for service cancellations, APTOnline reserves the right to accept or reject requests for service cancellations for any reason whatsoever. As part of usual business practice, if APTOnline will not be able to cancel services that have already been partially or fully processed. APTOnline has the full right to decide whether an service has been processed or not or whether an service has been partially or fully processed. You agree not to dispute the decision made by APTOnline and accept APTOnline’s decision regarding the cancellation.