Terms and Conditions

The following are the Terms and Conditions for use of the APTOnline Service. Access to and/or use of the www.aponline.gov.in  is subject to the following terms and conditions as well as all applicable laws. By completing the registration process or by making a payment transaction, you are stating that you agree to be bound by all of these terms and conditions. By accessing and using the www.aponline.gov.in, You accept and agree to the Terms and Conditions without limitation or qualification, and acknowledge that any other agreements You may have with APTOnline Limited are superseded by the Terms and Conditions, to the extent any conflict exists. If you do not agree with these Terms and Conditions, please do not use the APTOnline Site. The APTOnline Limited Terms and Conditions may be revised by updating this posting. You are bound by such revisions and should therefore visit this page to review the current Terms and Conditions from time to time.

About APTOnline

APTOnline limited (APTOnline) is a Joint Venture (JV) between Andhra Pradesh Technology Services Limited (APTS) and Tata Consultancy Services Ltd (TCS). The website www.aponline.gov.in is operated by APTOnline Limited (hereinafter referred to as “APTOnline”). APTOnline, like any other web portal is an interactive portal, which combines information content and interactive web services into one single fabric. This portal is meant primarily for the citizens/businesses of the state of Andhra Pradesh. Through APTOnline, the citizen has comprehensive access to information content and web services through a single window. Through APPortal the citizens can avail a wide variety of services like registrations, issue of certificates, utility services, payments services. In addition, regularly updated information about matters of general concern to the citizens is available for access through the portal.


  1. Services means the various information, interactive and payment services offered by APTOnline from time to time through the website www.aponline.gov.in or any other website
  2. Business means the business of marketing the Services
  3. Customer means the person using the Service wherein a ‘person’ means an individual, a corporation, a partnership or any other Legal entity or organization or other body whatsoever;
  4. Collections means the payments made by the user for utilizing the Services;
  5. Website means the website located at the URL address www.aponline.gov.in
  6. Login ID means the login identity selected by the User during registration to personalise their Identification as a registered User. The Login ID must be used to access and use APTOnline as a registered User.
  7. Due Date means the date by which the Biller should receive the payment of the bill.
  8. Payment Date Means the date the Biller actually receives the payment of the bill after due processing of the Payment

Limited Permissions

Access to and use of the APTOnline site is subject to all applicable international and local laws and regulations. Unless otherwise specifically indicated, you may download material displayed on the APTOnline site for personal, non-commercial use only. You may not distribute, modify, copy, publish, transmit, display, sell, license, use, reuse or create derivative works of any of the contents of or material displayed on the APTOnline site for any public or commercial purpose without the written consent of APTOnline or any third party APTOnline deems necessary. You must retain all copyright and other proprietary notices on downloaded and/or copied material. Any copy of material from the APTOnline site you make and distribute for any purpose must also include these Terms and Conditions. You may not access or use the APTOnline site in any way that could or is intended to damage or impair the APTOnline site, or any server or network underlying the APTOnline site, or interfere with anyone else's use and enjoyment of the Site.

 Eligibility of Users

To use the APTOnline Service You must be an individual of at least 18 years of age who can enter into legally binding contracts under applicable law or a corporation, trust, association of persons or firm which can enter into legally binding contracts under applicable law. In case of a corporation, trust, association of persons or a firm, You must be authorised to agree to the Terms and Conditions to access, use and avail of the APTOnline Service. If you are not a Resident Indian, you may access, use and avail of the APTOnline Service only to the extent that the laws of India and those of your country permit you to do so. Further, your use of the Service is based on the understanding and agreement that by accessing and using the Service, you may be violating the local laws in India and/or your country. You agree that you will be solely and absolutely liable for any liability incurred by you in this regard and you will indemnify APTOnline and/or its Service Partner against any liability incurred by them in this regard.

APTOnline Services over the Internet

The APTOnline Service offers You a convenient and secure way to pay Your bills over the Internet using any Credit/Debit Card/. Payments that You can make through this service include payments towards:

EChallan AP Echallan,TS Echallan(Hyderabad/Cyberabad)
Electricity EPDCL,SPDCL,TSSPDCL(Hyderabad Secunderabad)
Endowment  Services Mantralayam Seva Booking,
Sri Durga Malleswara Swamy Varla Seva Ticket Booking,
Sri Venkateswara Devasthanam Dwaraka Tirumala Seva Ticket Booking
Papikondalu Boat Vihar Papikondalu Boat Vihar - One Day Package Booking
Telephone Airtel LandLine
Cellular Phone Airtel,Idea ,Vodafone
Water Bill Payments Metro Water Bill Payment

Simply visit www.aponline.gov.in pay.in at any time, to pay Your bills. APTOnline offers customers two convenient ways to pay bills on the Internet: (a) Register and Pay Service: You can choose to register with APTOnline to pay bills on the Internet.

  • View Your summary bill details and make a payment
  • Pay a bill online using credit card
  • Receive a unique Transaction Id for each payment; and
  • Receive various bill alerts and notifications 

To register for the service, You need to complete an online registration form and set up Your user account. For any other details or clarifications please visit our FAQ’s section. (b) Pay right away Service: If You choose not to register with APTOnline You can still pay Your bills (on the basis of the physical bills received by You) at the APTOnline website by using Credit Card. This service option allows You to Specify details of the bill that You wish to make a payment towards

 Pay the bill online using credit card; and Receive a unique Transactions Id for each payment.

Charges and Fees

APTOnline reserves the right to charge and recover from the User fees for availing the Service. Currently APTOnline does not charge any transaction fees for availing the online bill payment service. The APTOnline fees may be revised by from time to time. These changes shall be effective from the time they are posted on to the APTOnline website. You are bound by such revisions and should therefore visit the APTOnline website to review the current fees from time to time. Credit /Debit Card Service charges will be levied 1.8% of the bill amount by Credit/Debit Card for providing service. These charges and fee shall be charged on to Your Credit/Debit Card Account.

Obligations for the users

In using the APTOnline Service, you agree to:(a) provide true, accurate, current and complete information about yourself ("Registration Data"), maintain and promptly update the Registration Data and bill data, true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or APTOnline has reasonable grounds to suspect that such information is false, inaccurate or incomplete, APTOnline has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

User Registration and Security

To register with APTOnline, You must complete the registration process. As part of such registration You must create a Login ID and a Password to facilitate subsequent access to APTOnline. Payment Data and Biller Data, and are fully responsible and liable for all activities that occur under Your password or account. You agree to Immediately notify APTOnline of any unauthorized use of Your password or account or any other breach of security, and ensure that You exit from Your account at the end of each session. You agree that APTOnline is authorised to act on all instructions received when your password is used in conjunction with Your Login ID. Any transaction or activity pursuant to use of Your account or password shall be deemed to be Your transaction or activity and APTOnline shall have no obligation to verify the authenticity of any such transaction or activity. APTOnline shall be entitled in its sole discretion (but shall not be bound) to seek offline and/or additional written or other confirmation from You of any instruction, transaction or activity as APTOnline may deem fit. In addition We may issue instructions from time to time intended to ensure the security of APTOnline. You agree to comply with those instructions.

Authority to Charge Card Account

You may pay bills at APTOnline using a Credit Card. When you initiate a bill payment transaction and you warrant that your fully and lawfully entitled use such Credit Card for such transactions You are responsible under any encumbrance or charge, If the Card Issuing Bank refuses or delays honoring the Payment Instruction (s), Circumstances beyond the control of APTOnline (including, but not limited to, fire, flood, earthquakes, natural disasters, bank strikes, power failures, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

Service Use Aspects

You may add additional services, or cancel services, at any time by following the instructions on the APTOnline site. You agree to pay bills from Your selected service on the APTOnline website based on the information supplied by those services until, You terminate a particular services from Your list; or either we or You terminate Your use of APTOnline Service; or either We or the services, terminates the services participation in APTOnline. You understand and agree that Billers alone are responsible for the accuracy and timeliness of bills. You may also pay bills that not presented on the APTOnline website, (i.e. physical/paper bills) if the Biller accepts payments via APTOnline. You are responsible for correctly entering all bill and payment method information requested when paying such physical/paper Bills. If this information is incorrect it may result in Your Physical/Paper Bill remaining unpaid. In that event, You will be responsible for any additional fees and charges levied by either Your financial institution or Biller.

User Conduct

As a condition of your use of the Service, you warrant to APTOnline and its Service Partner that you will not use the Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your account or password, including the content received and payments made through the Service. By way of example, and not as a limitation, you agree not to: Create a false identity for the purpose of misleading others Transmit or upload any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs. Interfere with or disrupt networks connected to the Service or violate the regulations, policies or procedures of such networks. Attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means. Violate any applicable laws or regulations. Interfere with another member's use and enjoyment of the Service or another individual's or entity's use and enjoyment of similar services. APTOnline has no obligation to monitor the Service or any member's use thereof or retain the content of any member session. However, APTOnline reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

Copyrights and Other Proprietary Rights

You should assume that everything on the APTOnline site is copyrighted unless otherwise noted and that it must not be used except as provided in the Terms and Conditions or with the express written consent of APTOnline or any third party APTOnline deems necessary. APTOnline neither warrants nor represents that your use of the material displayed on the APTOnline site will not infringe rights of third parties. Any product, service, program, or technology described on the APTOnline site may be the subject of other intellectual property rights (including but not limited to copyright, trademark, or patent rights) owned by APTOnline and/or its Service Partner. Any such right that is not expressly licensed herein is reserved by APTOnline and/or its Service Partner. Images of people or places displayed on the APTOnline site are either the property of, or used with permission by, APTOnline. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms and Conditions or elsewhere on the APTOnline site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by APTOnline on the APTOnline site may be the subject of other intellectual property rights owned by APTOnline or its Service Partner. Any such right that is not expressly licensed hereunder is reserved by APTOnline and/or APTOnline .

Trademarks and Brand Names

The trademarks, logos and service marks, whether registered or unregistered (collectively the "Trademarks") displayed on the APTOnline site are Trademarks of APTOnline and others. Nothing contained on the APTOnline site should be construed as granting by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on the APTOnline site without the written permission of APTOnline or such third party that may own the Trademark. Misuse of any Trademarks, or any other content, displayed on the APTOnline site is prohibited. APTOnline aggressively enforces its intellectual property rights, including via civil and criminal proceedings.

 No Warranties

The information and services provided or referenced on the APTOnline site are provided "as is" and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user. This means that although reasonable efforts are made to include accurate and up-to-date information on the APTOnline site, APTOnline and/or its Service Partner make no warranties or representations as to its accuracy. APTOnline and/or its Service Partner makes no warranty, either express or implied, that any information or service provided or referenced by the APTOnline site is either merchantable or accurate, that such information or service will fulfill any of your particular purposes or needs, or that such information or service does not infringe on any third party rights. APTOnline and/or its Service Partner may periodically add, change, or improve any of the information, products, services, programs, and technology described on the APTOnline site without notice. APTOnline and/or its Service Partner assume no liability or responsibility for any errors or omissions in the content of the APTOnline site. Notwithstanding Our efforts to ensure that the APTOnline system is secure, You acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers utilising APTOnline, or electronic mail transmitted to and from Us, will not be monitored or read by others.

Limitation of Liability

Your use of the APTOnline site is at your own risk. To the maximum extent allowed by law, neither APTOnline, its Service Partner nor any other party involved in creating, producing, or delivering the APTOnline site, will be liable for any direct, indirect, incidental, consequential, or punitive damages (including, without limitation, lost profits, cost of procuring substitute service or lost opportunity), however caused, arising out of your access to, use of, or reliance on the APTOnline site, even if APTOnline and/or its Service Partner has been advised of the possibility of such damages. Without limiting the foregoing, APTOnline assumes no responsibility for, and will not be liable for any damages relating to or caused by any viruses, which may affect your computer equipment or other property on account of your access to, use of, or downloading from, the APTOnline site. APTOnline and/or its Service Partner cannot and do not guarantee continuous, uninterrupted or secure access to the APTOnline site.


You agree to indemnify and hold APTOnline and/or its Service Partner, their subsidiaries, affiliates, officers, agents, co branders or other partners and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the Service.


APTOnline may provide, or third parties may provide, links to other sites or resources ("Linked Sites"). APTOnline and /or its Service Partner have not reviewed all of the sites that are linked to the APTOnline site and the fact of such links does not indicate any approval or endorsement of any material contained on or transmitted from any linked site. APTOnline and/or its Service Partner are not responsible for the contents of any site linked to the APTOnline site. Your correspondence or business dealings with, or participation in promotions of advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such suppliers. APTOnline and/or its Service Partner shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. The links have been provided to you only as a convenience and the inclusion of any link does not imply any association of APTOnline with the operators of such sites or resources. Your connection to and use of any such linked site is at your own risk.


These Terms and Conditions remain in effect until Your use of APTOnline is terminated by You or by Us. You may terminate Your use of, and participation in, APTOnline for any reason at any time. Termination must be effected by following the process set out in Our website. APTOnline may terminate or suspend performance of these Terms and conditions and APTOnline service for any reason at any time. We may attempt to notify You in advance, but We are not obliged to do so. APTOnline may, in its sole discretion, with or without notice, terminate Your password, account (or any part thereof) or use of or access to the Service, and may modify, remove or discard any content/ bills/ data within the Service, for any reason, including, without limitation for lack of use or if APTOnline believes that You have violated or acted inconsistently with the letter or spirit of the Terms and Conditions. Further, You agree that APTOnline and/or APTOnline shall not be liable to You or any third-party for any termination of Your access to the Service. Termination of Your use of, or participation in, APTOnline shall not relieve You of any responsibility to pay outstanding fees or charges or other liabilities incurred prior to the date of termination. After termination You cannot make further use of APTOnline and You must make alternative payment arrangements for unpaid bills.

Notices, Transaction Records and Electronic disclosers

APTOnline may give any notice or other type of communication to You: (a) by electronic mail ("e-mail") to the e-mail address that You have registered on Our website;(b) by making the notice available for access on Our website, or(c) by ordinary pre-paid mail to Your address registered on Our website. Any notice given by Us to You shall be deemed given: (a) at the time when an e-mail message is sent by Us;(b) on making the notice available for access on Our website for display to You;(c) 2 Business Days after entry of mail into the mail stream. You are responsible for keeping Your e-mail or physical (street) address on Our website up-to- date, if and when they change. APTOnline and or APTOnline may be required to provide to You certain disclosures and notices, which are mandated by various laws and Terms and Conditions and transaction related notifications such as receipt of bill details, payment advices, payment return advices etc. You acknowledge and agree to receive all such disclosures and notifications electronically, which, in most cases, will be done through the Internet. If, for any reason, You do not wish to receive the disclosures electronically, You must advise APTOnline immediately. In such an event, APTOnline reserves the right to discontinue/terminate the provision of the Service to You, in whole or in part. You acknowledge that the read-out, faxed, email or printed output, if any, that is generated at the time of operation of Your account under the Service is a record of the operation by You. The records of APTOnline service, generated by the transactions arising out of the use of the Service, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. You acknowledge that the APTOnline and/or APTOnline shall have no liability or obligation to keep a record of the transactions carried through the APTOnline Service and/or to provide information to You or for verifying Your Payment Instructions, other than records required to be kept or information required to be provided statutorily by APTOnline and/or APTOnline .You acknowledge that the APTOnline Service does not pre-screen the data presented by Biller (s) but that APTOnline service shall have the right (but not the obligation) in its sole discretion to refuse or curtail any content/data that is available via the Service. Without limiting the foregoing, APTOnline shall have the right to remove any content/data that violates the Terms and Conditions or is otherwise in violation of any contract entered into by APTOnline and/or APTOnline. You agree that You must evaluate, and bear all risks associated with, the use of any content/data, including any reliance on the accuracy, completeness, or usefulness of such content/data.

Additional Legal Information

The Laws of India shall govern the validity, construction and enforceability of this Agreement in all respects. You agree to submit to the personal and exclusive jurisdiction of the courts located within Hyderabad, India, to the exclusion of all other Courts, as regards any claims or matters arising under these terms and conditions. APTOnline and/or APTOnline accept no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that a user of the APTOnline site in a country other than India accesses the site or the service does not imply that the laws of that country govern these terms and conditions or the operations in the accounts of the users of this Service. Use of the Service is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. Any failure, delay or omission by APTOnline and/or APTOnline to enforce any of its rights under the Terms and Conditions or applicable laws shall not constitute a waiver of such right If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. You agree to follow any applicable laws in Your use of the Site. You will abide by these laws and regulations as applicable and will not transfer, directly or indirectly, by electronic transmission or otherwise, any content or software from the APTOnline site to or from any countries or foreign nationals in violation of such laws or regulations.

General Information

The section titles in these Terms and Conditions are for only for convenience and do not affect the meaning of the relative clause. APTOnline and/or its Service Partner may sub-contract and employ agents to carry out any of their obligations under this contract. APTOnline and or its Service Partner may transfer or assign its rights and obligations under this contract to any other entity. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Please note that  www.aponline.gov.in  is operated by APTOnline Limited. If you have any questions, comments, criticisms, or complaints about APTOnline please feel free to email us at  vle.support@aptonline.in .